Frequently Asked Questions
Everything you need to know about shopping with Ollie.
When will my order arrive?
Standard shipping usually takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start your request.
How do I find my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as fit can vary between different styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Do you ship internationally?
Yes, Ollie ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
How should I care for my Ollie garments?
To ensure longevity, we recommend following the care label instructions on each piece. Generally, washing in cold water and hanging to dry is best for our fabrics.